30-Day Returns and Exchanges
You may request a no-reason return or exchange within 30 days after delivery.
Please contact our customer support team before sending any item back so we can review your request, provide return instructions, and confirm the applicable return process.
Return shipping coverage depends on the reason for return and is provided according to this Refund Policy.
Eligibility
Items should be returned in the condition received, with included parts, tags, manuals, and original packaging whenever reasonably possible.
Reasonable inspection is permitted. However, damage caused by use beyond normal inspection may reduce or prevent a refund where permitted by applicable law.
The following items are not eligible for change-of-mind returns:
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Custom or personalized goods
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Clearance or Final Sale goods
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Gift cards
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Opened intimate, personal, or hygiene-sensitive goods
These exclusions do not affect customer rights regarding defective, damaged, incorrect, or incomplete orders.
Damaged, Defective, or Incorrect Items
Please contact us promptly if an item arrives damaged, defective, incomplete, or different from what was ordered.
For approved quality-related returns, we will provide return instructions and cover applicable return shipping costs through a prepaid return label or equivalent arrangement.
Refunds
After the returned item is received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method within 5–10 business days.
Your bank, card issuer, or payment provider may require additional time to complete the posting process.
Cancellations and Return Address
Orders may be canceled before shipment.
Once an order has been dispatched, any return or exchange request will be handled according to this Refund Policy.
Approved returns should be sent only after receiving authorization and return instructions.
Return Address:
1455 Market Street, Suite 1200
San Francisco, CA 94103
United States
Customer Support
For assistance, contact support@outlandcampe.shop or +1 (415) 555-2847 during Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles Time).
Merchant Information
Brand/Store Name: gcioutdoor
Contact Email: support@outlandcampe.shop
Phone: +1 (415) 555-2847
Physical and Return Address:
1455 Market Street, Suite 1200
San Francisco, CA 94103
United States
Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM
(America/Los_Angeles Time)